Terms of Service

1. Acceptance of Terms

By creating an account or using SOCSimulator, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our service.

These Terms apply to every account, whether free, paid, or provided through an organization. If an organization gives you access, you are bound by these Terms personally, and the organization is also bound by the Business Terms described in Section 6.

You must be at least 16 years old to use SOCSimulator. By using the service, you represent that you meet this requirement.

2. Definitions

2.1 "Platform" means the SOCSimulator website, web application, application programming interfaces and related services we provide.

2.2 "Content" means all material we make available through the Platform, whether created by us, supplied by our licensors, or produced by automated or artificial intelligence systems operated by or for us, including:

1. operations, investigations, Shift Mode sessions, assessments, learning paths, tracks and courses;
2. scenarios, storylines, narratives, fictional organizations, characters, personas, and their users, devices and assets;
3. generated or synthetic telemetry and data of any kind, including logs, alerts, events, process trees, network and packet data, email artifacts, cloud audit records, AI-agent traces, indicators and query results, as shown in SIEM, XDR, firewall, cloud, email, AI-agent or other simulated tools;
4. tasks, questions, flags, answers and accepted answer variants, hints and hint levels, explanations, debriefs and walkthroughs;
5. scoring rules, point values, difficulty ratings, rubrics, feedback and results logic;
6. our selection, arrangement and mapping of material to third-party frameworks, subject to Section 8.4;
7. text, graphics, illustrations, audio, video, software, source code, database structure and interface design; and
8. output generated for you by Platform features that use artificial intelligence, to the extent it reproduces, summarizes or is derived from any item above.

2.3 "Answers" means flags, answers and accepted answer variants, meaning anything entered to complete a task, operation or assessment, including the findings in the evidence that those answers correspond to.

2.4 "Personal Account" means an account on the Free or Pro plan (monthly, yearly or lifetime) registered to one individual. "Organization Seat" means access given to an individual under the Educational plan or any other plan bought by or for an organization.

2.5 "Business Terms" means the separate agreement that governs Organization Seats, including any order form or signed contract.

2.6 "Your Work" means notes, queries, reports, comments and other material you write yourself, excluding any Content you copy into it.

3. Account Registration

To access SOCSimulator, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We may apply a temporary account lock, suspension, ban, or termination as described in Section 16. A temporary lock is designed to preserve access only to the action needed to restore the account, such as changing or verifying an email address, resetting a password, enrolling multi-factor authentication, or contacting support.

4. Subscriptions and Billing

Free Plan

SOCSimulator offers a free plan with limited features. Free accounts remain active indefinitely as long as they comply with these Terms.

Paid Subscriptions

• Billing: Paid plans are billed in advance on a monthly or annual basis.
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
• Price Changes: We may change subscription prices with 30 days' notice. Price changes take effect at the next renewal.
• Taxes: Prices exclude applicable taxes, which will be added at checkout.

Organization Plans

The Educational plan and any other plan bought by or for an organization are governed by the Business Terms as well as these Terms. See Section 6.

Refund Policy

• 30-Day Guarantee: New subscribers may request a full refund within 30 days of their first payment.
• Renewals: No refunds for renewal payments. Cancel before your renewal date to avoid charges.
• Refund Process: Contact support@socsimulator.com to request a refund.
• Termination for Breach: If we terminate a paid account for a serious or repeated breach, Section 16.5 applies.

Cancellation

You may cancel your subscription at any time from your billing settings. Upon cancellation:

• You retain access until the end of your current billing period
• Your account reverts to the free plan
• You keep your account on the free plan; to erase your data entirely, use account deletion (see our Privacy Policy).

EU/UK Consumers: Right of Withdrawal

Consumers in the EU and UK have a statutory 14-day right to withdraw from an online purchase. Because you request immediate access to the paid features when you subscribe, performance begins at once: if you withdraw within the 14-day period before the service has been fully performed, you are charged only for the proportionate value of the service you have used up to the moment you communicate your withdrawal. You lose the 14-day withdrawal right once the service has been fully performed. The 30-day money-back guarantee above still applies as an additional contractual benefit.

5. Your Personal License

5.1 While you comply with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Content, through the Platform and within the limits of your plan, solely for your own individual learning and skills development.

5.2 Within that license, you may:

1. complete operations, track your progress and take part in leaderboards;
2. keep private notes for your own study;
3. use export features the Platform provides, such as exporting your own query results, for your own study and for reports that follow Section 10;
4. share your public profile, achievements and certificate verification links, and describe the skills you gained, for example on a resume, a professional profile or in a job interview;
5. publish walkthroughs as permitted by Section 10; and
6. discuss and review the Platform honestly, as described in Section 11.4.

5.3 The knowledge and skills you develop are yours to use in your work. These Terms restrict use of the Content, not of what you learn.

5.4 The license ends automatically when your account is terminated or when you breach Sections 6, 7, 9, 10 or 11, subject to Section 16.

6. Personal Accounts and Organizations

6.1 Personal Accounts, whether free or paid, are for one individual's own learning. You must not use a Personal Account, or Content accessed through one, to:

1. train, onboard, assess, certify or upskill employees, contractors, students, members or customers of any company, school, public body or other organization;
2. run or support classes, workshops, lab sessions, bootcamps, study groups or competitions organized by or for an organization, or for which anyone pays;
3. evaluate job candidates; or
4. generate revenue or provide any commercial service.

6.2 An employer or school may reimburse one individual for their own Personal Account, provided the account is used only by that individual and the organization does not assign, direct, monitor or report on the training done with it. Buying or funding Personal Accounts for three or more individuals in the same organization requires an organization plan.

6.3 Organizations that want to train, assess or manage people must use the Educational plan or another plan under Business Terms. Business Terms govern the organization's use. These Terms, including Sections 7 to 11 and 16, still apply to every individual using an Organization Seat. If Business Terms and these Terms conflict on an organization's rights, the Business Terms prevail.

6.4 Each Organization Seat is for one named individual. Seats must not be shared, pooled or rotated, and may only be reassigned through the seat management tools the Platform provides.

6.5 Instructors and administrators of an organization may present Content to that organization's own seat holders inside the Platform, for example during a live session. They must not copy the Content into other materials.

6.6 If we reasonably believe a Personal Account is being used in breach of Section 6.1, we may ask you or the organization to move to an organization plan and may apply the measures in Section 16.

7. Acceptable Use

You agree not to:

• Share your account credentials or allow others to access your account
• Attempt to bypass subscription restrictions or access paid features without payment
• Reverse engineer, decompile, or disassemble any part of the service
• Use the service for any illegal purpose or to violate any laws
• Attempt to probe, scan, or test the vulnerability of our systems
• Interfere with or disrupt the service or servers
• Impersonate any person or entity
• Upload malicious code or content
• Harass, abuse, or harm other users
• Use SOCSimulator, its content, or techniques learned on it to access, attack, or test any system you do not own or lack explicit written authorization to test.
• Use the service to plan, develop, host, distribute, or launch real-world malware, exploits, or attacks.
• Share Answers or assessment Content except as Section 10 allows

SOCSimulator is a fully simulated, sandboxed training environment. All scenarios, adversaries, indicators, and "attacks" are fictional and self-contained; the platform does not connect to real external targets and must never be used as a launch point against real systems. Security skills learned here are for lawful, authorized, defensive and educational use only.

If you discover a security vulnerability in the platform itself, report it to support@socsimulator.com and do not exploit it.

Violation of these rules may result in the measures described in Section 16, up to and including immediate termination.

Automated Access, Data Extraction and Artificial Intelligence

7.1 You must not access or interact with the Platform or Content using bots, crawlers, scrapers, spiders, headless browsers, browser extensions, scripts or other automated means, except the official features and interfaces we provide, used within their documented limits.

7.2 You must not systematically download, mirror, harvest or compile Content, or assemble it into any collection, dataset, database, index or archive, by any means, including repeated use of the Platform's export features.

7.3 You must not connect an artificial intelligence agent, language model or other automated system to your account so that it operates the Platform, completes tasks or submits answers for you. Artificial intelligence features built into the Platform are not affected.

7.4 You must not use Content, directly or indirectly, to train, fine-tune, ground, evaluate, benchmark or otherwise develop or improve any artificial intelligence or machine learning model, system or dataset, or any product that generates synthetic security data, scenarios or detections.

7.5 We expressly reserve all rights to use the Platform and Content for text and data mining, including as permitted by applicable law. We may also express this reservation in machine-readable form, for example in our site files and response headers.

8. Intellectual Property

8.1 The Platform and all Content belong to SOCSimulator LLC or its licensors. They are protected by copyright, database, trade secret, trademark and unfair-competition laws, and by these Terms. This applies to Content produced with the help of artificial intelligence, whatever protection intellectual property law gives that Content on its own.

8.2 Other than the license in Section 5, these Terms give you no right, title or interest in the Platform or the Content, whether by implication, estoppel or otherwise. All rights not expressly granted are reserved.

8.3 Scenarios, organizations, people, hostnames, addresses and other details in the Content are fictional and created for training. Where an operation is inspired by publicly reported incidents, it is a simulation and not a record of those events.

8.4 Third-party frameworks and marks referred to in the Content, including MITRE ATT&CK®, MITRE ATLAS™ and OWASP, belong to their owners and are used under their terms. Facts and indicators published by third parties are not claimed by us. Our rights cover our own selection, arrangement, expression and mapping of that material, and the synthetic data we build around it.

8.5 Your Work remains yours under Section 12 (User Content). If you send us suggestions or feedback, we may use them without restriction or payment.

8.6 The SOCSimulator name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SOCSimulator LLC. You may not use these marks without our prior written permission, except to refer to the Platform accurately.

9. No Copying, Reuse or Disclosure

9.1 Unless we have given prior written permission, you must not:

1. copy, reproduce, adapt, translate or create derivative works of the Content, including rewriting a scenario, storyline, dataset or task so closely that it could replace the original;
2. include Content, or material derived from it, in any course, curriculum, bootcamp, workshop, certification, exam, capture-the-flag event, cyber range, lab, training platform, book, video or other educational or commercial product, whether free or paid. If you want to do any of this, write to us at support@socsimulator.com and describe what you have in mind. We do grant permission in some cases, and the Educational plan already covers teaching with SOCSimulator;
3. recreate an operation outside the Platform using its telemetry, flags, storyline or task structure;
4. publish, distribute, sell, license, rent, lend or otherwise make Content available to anyone else, except as Section 5.2 or Section 10 allows; or
5. remove or obscure any copyright, trademark or attribution notice.

9.2 You may share occasional screenshots or short excerpts of Content for commentary, review or asking for help, provided they contain no Answers and do not reproduce a substantial part of any operation.

9.3 Content that is only available after signing in, including telemetry and Answers, is confidential to us. You must keep it within the Platform and not disclose it to others except as these Terms allow. This does not apply to information that is or becomes public other than through a breach of these Terms.

10. Walkthroughs and Sharing Answers

10.1 Open operations. An operation is open for walkthroughs from the date shown on its page on the Platform, which will be no later than 30 days after we first publish it.

10.2 Walkthroughs of open operations. You may publish walkthroughs, writeups, videos and streams of an open operation, including your reasoning, methodology, queries, findings, Answers, and screenshots or excerpts of the telemetry you worked with.

10.3 Before an operation opens. You must not publish, post, stream, sell or share its Answers, or a walkthrough that reveals them, with anyone, whether in public or in private channels such as group chats, community servers, forums, code repositories or shared documents. You may still discuss your general approach and ask for help without revealing Answers.

10.4 Limits that always apply. A walkthrough must not reproduce an operation's telemetry or datasets in bulk, and must not be used in any course, product or platform described in Section 9.1. Sections 9.2 and 9.3 do not restrict walkthroughs that follow this Section.

10.5 Assessments. Content in assessments, including candidate assessments set by employers, is confidential and never opens. It must not be shared, described, recorded or reconstructed, before or after you complete it, whatever the result. We will tell you on screen when Content is part of an assessment.

10.6 We may ask you to remove material that breaches this Section, or to hold it until the operation opens. Requests will say what needs to change.

11. Competing Use and Benchmarking

11.1 You must not use the Platform or Content to design, build, improve or market any product or service that competes with SOCSimulator, including by copying its operations, data design, scoring, features or user flows.

11.2 If you, or an organization you act for, provide or are developing security training, simulation, cyber range or capture-the-flag services, you may access non-public Content only with our prior written consent. This does not restrict an individual who uses a Personal Account for their own learning and is not acting for that organization.

11.3 You must not carry out or publish benchmarks, performance tests or feature comparisons of the Platform on behalf of a competitor, or for a competitive purpose, without our prior written consent.

11.4 Nothing in these Terms prevents you from writing honest reviews, ratings or opinions about the Platform, comparing it with other services as a user, or doing anything else the law protects.

12. User Content

You retain ownership of any content you submit to SOCSimulator (such as notes, comments, or custom configurations), including Your Work. Content you copy into Your Work remains our Content. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and display your content solely for the purpose of providing the service.

You are responsible for ensuring you have the right to submit any content and that it does not violate any third-party rights or applicable laws.

13. Disclaimers

SOCSimulator is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

We do not warrant that:

• The service will be uninterrupted, secure, or error-free
• Results obtained from the service will be accurate or reliable
• The service will meet your specific requirements
• Any defects will be corrected

Training Disclaimer: SOCSimulator is an educational tool. Completing scenarios does not constitute professional certification. Real-world security operations require additional training, experience, and judgment.

14. Limitation of Liability

To the maximum extent permitted by law, SOCSimulator LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or goodwill
• Service interruption or computer damage
• Cost of substitute services

Our total liability for any claims arising from your use of SOCSimulator shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, death or personal injury caused by negligence, or your non-excludable statutory consumer rights.

15. Indemnification

You agree to indemnify, defend, and hold harmless SOCSimulator LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the service

This Section does not apply to you if you use SOCSimulator as a consumer. It applies to organizations and to anyone using the service for business purposes. Nothing in these Terms limits the statutory rights of a consumer.

16. Account Locks, Suspension, Bans, and Termination

To protect users, the service, and third parties, we may temporarily lock or suspend an account, restrict particular features, require a security or verification step, ban an account, or terminate access when we reasonably believe that one or more of the following applies:

• The account or its use violates these Terms, applicable law, or the rights or safety of another person
• We detect suspected fraud, abuse, unauthorized access, compromised credentials, sanctions risk, or a threat to the service
• Account information cannot be verified or must be corrected, including use of a known disposable email provider where a permanent address is required for account security
• A payment is disputed, reversed, overdue, or reasonably suspected to be unauthorized
• We are required to act by law or a competent authority

We will use a measure we consider proportionate to the circumstances. Where practical, the account screen or a notice will explain the general reason and any available remediation. We may act immediately and without advance notice where delay could create security, legal, fraud, abuse, or third-party harm, or where notice is prohibited by law. We do not have to disclose information that would compromise our security controls, another person's privacy, or an investigation.

A temporary lock does not terminate your account: you may complete the stated recovery action or contact support. You may request human review of an automated or manual restriction by emailing support@socsimulator.com. We may ask you to verify ownership before changing account access.

A restriction does not waive non-excludable consumer rights or privacy rights. You may still request access, correction, export, or deletion of personal data as described in our Privacy Policy. Billing and refunds remain governed by Section 4 and applicable law; contact support if a lock prevents you from using self-service billing controls.

Upon termination, your license to use the service ends and you must cease use. Data is retained or deleted in accordance with the Privacy Policy and legal obligations. Provisions that by their nature should survive termination remain in effect.

You may terminate your account at any time using the account deletion feature or by contacting support.

Enforcement of Content Rules

16.1 If we reasonably believe you have breached Sections 5 to 11, we may take the measures described in this Section. We will choose a measure proportionate to the breach, its seriousness and whether it has happened before.

16.2 Depending on the circumstances, those measures may include:

1. a warning;
2. a request to remove or edit material;
3. removing or resetting points, leaderboard positions, badges and progress gained through the breach;
4. revoking certificates gained through the breach, with the verification page showing that the certificate is no longer valid;
5. restricting features;
6. suspending your account; and
7. terminating your account.

16.3 Where the breach involves an Organization Seat, we may also inform the organization and act under the Business Terms.

16.4 You may ask for a human review of any measure under this Section within 30 days, as described above.

16.5 If we terminate a paid account for a serious or repeated breach of Sections 6, 7, 9, 10 or 11, you are not entitled to a refund for the remaining period, except where the law requires one.

16.6 Breaches of Sections 7, 9 and 11 may cause harm that money alone cannot put right. We may seek injunctions or other urgent relief, as well as damages and any other remedy available by law. Our rights under these Terms add to, and do not replace, our other legal rights.

16.7 Sections 7, 8, 9, 10, 11 and 16 survive the end of your account.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of SOCSimulator shall be resolved in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of such courts.

Nothing in this Section removes any protection given to you by the mandatory law of the country where you live.

18. Eligibility, Export & Sanctions

You may not access or use the Service if you are located in, ordinarily resident in, or a national of any country or territory subject to comprehensive U.S. sanctions or embargoes, or if you are identified on any U.S. government denied-party or sanctions list (including the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) List).

You represent that you are not so located, resident, or listed, and you agree to comply with all applicable export-control and sanctions laws and regulations in your use of the Service. You may not use the Service for any purpose prohibited by those laws.

19. Severability and No Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision, and no waiver of any term will be effective unless made in writing.

20. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

For changes that restrict how you may use the service or the Content, we will give you at least 30 days' notice and ask you to accept the new Terms. If you do not accept them, you may cancel, and if you have a paid subscription we will refund the unused part of your current billing period. For other changes, your continued use of SOCSimulator after the effective date constitutes acceptance of the new Terms.

21. Contact

If you have questions about these Terms, please contact us:

• Email: support@socsimulator.com
• Company: SOCSimulator LLC
• Address: 30 N Gould St Ste N, Sheridan, WY 82801