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What is Phishing?

Phishing is a social engineering attack delivered via email, SMS, voice calls, or other channels that deceives recipients into revealing credentials, downloading malware, or taking actions that compromise security, often by impersonating trusted entities.

Definition

Phishing
Phishing is a social engineering attack delivered via email, SMS, voice calls, or other channels that deceives recipients into revealing credentials, downloading malware, or taking actions that compromise security, often by impersonating trusted entities.

How Phishing Works

Phishing is the most common initial access vector for both opportunistic cybercrime and targeted APT campaigns. Standard phishing casts a wide net with generic lures (fake PayPal alerts, IRS notices). Spearphishing uses personalized content researched from LinkedIn and company websites. Whaling targets executives. Vishing uses voice calls. Smishing uses SMS.

Modern attacks use adversary-in-the-middle (AiTM) proxies that bypass MFA by relaying authentication traffic in real time and capturing session tokens. Business Email Compromise (BEC) uses compromised or spoofed executive accounts to request fraudulent wire transfers without any malicious link or attachment, evading most technical controls.

Defense requires technical controls (email security gateways with sandboxing, DMARC/DKIM/SPF, browser isolation) and human controls (security awareness training, simulated phishing exercises, clear reporting processes). Successful phishing exploits urgency, authority, and fear, psychological principles that bypass rational decision-making.

Phishing in SOC Operations

Phishing investigations are among the most frequent tasks in your queue. When a user reports a suspicious email, you determine: Is the email malicious? Did the user click links or open attachments? Were credentials entered on a phishing page? Has the account been compromised? This requires checking email gateway logs, browser history from EDR, authentication logs for suspicious logins, and potentially resetting credentials and revoking sessions.

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